All goods sold by Justoffbase are covered by a full 12 month manufacturers warranty, unless otherwise stated. In the unlikely event of any problem developing please In order that we can deal with this a speedily as possible, please log in to 'My Account' and click on 'Contact Support'. This will initiate a 'case', this means that your issue will recieve our most immediate attention. This also helps us to track all of the relevant information surrounding your order, so we can be as effective as possible in resolving it. We will contact you via Email or phone and ask you to return the goods to the relevent manufacturer, so that either your product can be repaired of replaced but this has to be initiated by ourselves, so please do not just return the goods without making contact.